SP+ (Standard Parking Corporation) is a widely recognized parking management and transportation services provider in the United States. With a mission to enhance the parking experience through technology and customer-centered services, SP+ aims to meet the needs of businesses, municipalities, and individual customers alike.

What does SP+ do?

SP+ operates and manages parking facilities across the United States, providing services like valet, shuttle transportation, and parking enforcement. Additionally, they offer technology-driven solutions to improve convenience, including mobile payments and real-time parking availability updates.

Can I book parking online?

Yes, SP+ provides an easy-to-navigate online platform for parking reservations. Customers can visit their website or use the ParkCentral app to search for nearby parking locations, view available spots, compare prices, and make reservations. The app also allows users to manage their bookings and pay online, making it a highly convenient option for both locals and travelers.

Booking is simple and user-friendly:

Go to the SP+ website or download the ParkCentral app.
Enter your desired location and date/time of parking.
Select a parking facility based on availability and price.
Complete the reservation and pay securely.

How to contact SP+ about parking

SP+ provides multiple ways for customers to get in touch:

Contact Page: Their website includes a detailed contact page where users can fill out an inquiry form.
Phone: For immediate assistance, SP+ offers a customer service phone number.
Email: Customers can send general inquiries via email, typically receiving responses within a business day.

Additionally, many of their parking facilities have on-site staff who can help with immediate concerns.

Advantages and disadvantages of using SP+ services

Pros

Nationwide coverage: SP+ is available in major cities across the U.S.
Diverse service offerings: Valet, shuttle, and transportation services are provided.
User-friendly app: A mobile app makes reservations easy and convenient.
Real-time updates: The app offers live parking availability and mobile payments.
Focus on innovation: Technology-driven solutions improve the parking experience.

Cons

Mixed customer service reviews: Some users report inconsistent support.
Higher pricing in premium areas: Pricing can vary based on demand and location.
Availability limitations in smaller markets: Focuses primarily on larger cities.
Billing issues reported: Some customers have experienced billing disputes.

Customer reviews and ratings

SP+ has received mixed feedback from customers. On platforms like Indeed and Glassdoor, employee reviews suggest that SP+ is a decent place to work, with positive comments about company culture and management support. However, customer reviews online reveal some challenges:

Positive Feedback: Many customers appreciate the ease of online booking, the convenience of the mobile app, and the professionalism of the valet and on-site staff.
Negative Feedback: Common complaints include billing issues, such as overcharges or disputed charges, along with customer service response times that some users find too slow or unhelpful.

Some customers also report difficulties during peak times, where finding a reserved spot can be challenging due to high demand. However, overall, SP+ remains a favored option due to its extensive network, especially in metropolitan areas.

Should you use SP+ services?

SP+ is a solid choice for anyone looking for reliable, tech-driven parking solutions in major U.S. cities. The range of services, coupled with the convenience of online booking and mobile payment options, makes it a practical choice for both daily commuters and event-goers. However, considering the mixed customer reviews, it may be beneficial to check recent feedback for the specific location you plan to use, especially if you are reserving parking in a busy area.

What about their competitors' parking services?

One of SP+’s closest competitors is LAZ Parking, a company that also specializes in parking management, valet services, and shuttle transportation across the United States. LAZ Parking is known for its emphasis on customer service and technology integration. Similar to SP+, LAZ Parking offers mobile payment options and real-time availability updates through its website and mobile app, catering to busy urban markets.

LAZ Parking also focuses on corporate and event parking solutions, tailoring services to specific client needs. In comparison to SP+, LAZ Parking places a strong emphasis on personalized customer service, with some users reporting better responsiveness from LAZ in terms of support.

Final Thoughts

Both SP+ and LAZ Parking offer comprehensive parking management solutions with a focus on technology and customer convenience. If you prioritize mobile app features, real-time updates, and nationwide availability, SP+ is a solid option. However, if personalized customer service and corporate event solutions are a priority, LAZ Parking may be worth considering.