Impark is a leading parking management company in the United States, providing a variety of parking solutions across major cities and urban areas.

What Does Impark Do?

Impark operates and manages parking facilities across the U.S., offering services such as valet parking, parking enforcement, shuttle transportation, and customized parking solutions for commercial, residential, and event venues.

Can I Book Parking Online?

Yes, Impark allows customers to book parking online through its website and the HangTag app. The HangTag app is a user-friendly tool that enables customers to find available parking locations, compare prices, and make reservations in advance. The app also provides features like in-app payment, parking history tracking, and real-time parking availability updates.

Booking is simple:

Download the HangTag app from the App Store or Google Play.
Search for parking near your destination.
Select a parking facility based on availability and pricing.
Reserve and pay securely through the app.

This seamless process ensures a stress-free parking experience, especially in busy metropolitan areas.

How to Contact Them About Parking

Impark operates in numerous major cities, including Baltimore, Chicago, Milwauke, Minneapolis/St. Paul, New York, Philadelphia, Portland, San Francisco Bay Area, Seattle, and Washington, D.C.

For inquiries, customers can reach out through:

Contact Page: Visit the Contact Us page on their website.
Phone: Call their customer support for assistance.
Email: Submit inquiries via the online contact form available on their website.

Advantages and Disadvantages of Using Impark Services

Pros

Wide network: Extensive coverage across major U.S. cities.
Convenient app: Easy reservations via the HangTag app.
Diverse services: Offers valet, shuttle, and enforcement solutions.
Real-time availability: Up-to-date parking spot information on the app.
Business-friendly options: Customized parking management for corporate clients.

Cons

Mixed customer reviews: Feedback on service quality varies.
Higher costs in urban areas: Premium pricing in busy cities.
Billing disputes: Occasional issues reported with overcharges.
Limited in smaller markets: Less presence outside major cities.

Customer Reviews and Ratings

Customer feedback for Impark is mixed across online platforms:

Positive Feedback: Customers appreciate the ease of using the HangTag app, availability of parking spaces, and professional valet services.
Negative Feedback: Complaints include billing discrepancies, occasional customer service delays, and challenges with enforcement in certain locations.

On platforms like Better Business Bureau (BBB), Impark has received criticism for customer service responsiveness, though individual facilities often receive varying reviews based on location.

Should You Use Impark Services?

Impark is an excellent choice for individuals seeking reliable and technology-driven parking solutions in major urban areas. Its partnership with the HangTag app makes it convenient for customers to reserve parking spots on the go. However, it’s important to research location-specific feedback to ensure a positive experience.

Recommendation: Yes, great for urban parking; research reviews before booking.

What About Their Competitors' Parking Services?

One of Impark’s closest competitors is SP+ (Standard Parking). SP+ offers similar services, including valet, shuttle operations, and facility management. The company is well-regarded for its innovative technology features, such as mobile payment options and real-time parking updates. SP+ also focuses on environmental sustainability with initiatives to integrate eco-friendly practices into their operations.

Final Thoughts

Impark is a trusted name in parking management, with its HangTag app simplifying the reservation process for urban commuters. While it excels in coverage and convenience, customers should weigh reviews and pricing when making a decision. Competitors like SP+ offer comparable services, making it worthwhile to explore alternatives.